Job Type: Full Time - Regular
Relocation Provided: No
Education Required: Associates Degree, or equivalent experience
Experience Required: 1 - 2 Years
Travel amount: N/A
Responds to customer requests to place orders and/or determine the availability of parts and/or prices in a timely and efficient manner.
Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries.
Maintains security by following procedures, monitoring logbook and issuing visitors badge.
Answers customer telephone orders in an efficient manner. Checks prices and parts availability upon request from customers.
Performs accounting duties consisting such as credit entry, order entry and direct billing for shipments from other company locations.
Researches inquiries and handles customer issues as needed.
Documents over/shorts claims for research and resolution.
Notifies customers regarding order fill discrepancies on must have orders.
Re-keys unknown orders, identifying customer name, address and any other information necessary for proper billing and shipping.
Orders product from existing distribution centers and manufacturers as needed for customers.
Maintains special order file with follow up as necessary for billing invoices not received and proof of delivery to customer.
Minimum of 1 - 3 years of related experience.
Knowledge of Microsoft Windors ( Word, Excel, Powerpoint, Access).
Basic knowledge of some accounting procedures.
Must be detail oriented and have excellent math skills.
Must have well-developed interpersonal skills to deal with customers.
Must be detail oriented and have excellent math skills
Apply today if you are interested in this position!
Keywords: Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA, Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist
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