Are you the type of person that enjoys making sense out of chaos? Are you technically savvy? We have the best Technical Support Representatives and are currently recruiting to add to our impressive team in order to assist customers with any technical issues they might have.
We combine the best in new technology with exceptional customer service to help homeowners and businesses avert life’s everyday crisis. Our drive for excellence has made us one of Canada’s leading security companies, protecting businesses, families and communities alike. It’s more than just a job to us – we are passionate about the well-being of our customers as if they were our own family. Our customers entrust us with the protection of what matters most to them and we take that responsibility seriously. They don’t need to worry because we are always home. We are evolving from pure home security and protection, to home automation, the internet of things, and are evaluating many new opportunities.
Respond to all customer inquiries and issues, and ensure first call resolution
Develop rapport with each customer by showing empathy and sensitivity, asking relevant probing questions, and ensuring a clear understanding of the issue
Take ownership of customer issues and perform timely follow ups to ensure issue resolution
Escalate customer issues that require more in-depth assistance to the appropriate internal party and follow-up to ensure issues were resolved
Provide crisis support to address emergency security situations
Education / Experience Requirements:
Post-Secondary Education in a related field (i.e. networking, computer science, security), or High School Diploma with equivalent work experience
Previous experience in a technical support call centre environment, an asset
Proficient in Microsoft Office Suite (Word, Excel, Outlook etc.)
Ability to work independently and under close supervision
A self-motivated individual with great organization and time management skills
Capability to be accountable for the accomplishment of set objectives and targets
Solid team player, natural willingness to assist others
Exceptional listening, communication, understanding, and responding skills
What we Offer:
Opportunities may be available to support work from home based on demonstrated performance and competencies
Fun and dynamic office environment
We would like to thank all applicants; however, only those candidates with the required skills will be contacted.
We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Keywords: Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA, IT, Information Technology, Technical Support, Technical, Support, Customer Support, Technology Support, Networking, Network, Computer, Computer Science, Computer Security
To apply for this position please visit http://www.customerservicejobsandcareers.ca/jobs/view/1515451473.html
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