A service-driven paper and packaging products company, we have grown to become one of Canada’s largest paper manufacturers and a leading producer of packaging products. Our organization employs approximately 1000 people at eight manufacturing plants and four distribution centers.
We are looking for a Mills Customer Service Coordinator for our Scarborough location. This position reports to the Master Scheduler supporting the necessary functions to ensure smooth operations, data collection and inventory control.
Process debits and credits, while maintaining customers and price files
Maintain and create orders for both internal and external customer
Coordinate shipping information for pickup or deliver
Maintain production scheduling through entering reviewing and adjusting where required
Invoicing and checking of price exceptions
Responsible for scheduling the projects from the time the order is received, through engineering and production to final on-time delivery
Work with internal and external customers and expedite where necessary
Communicate with customers on their project status, answering enquiries on shipment dates, etc.
Coordinate the needs of all areas to meet the production
Handle various special projects from time to time
Bachelor’s Degree / College diploma or equivalent related work experience required
Two (2) to three (3) years experience in manufacturing/customer service packaging environment
Must have ability to work overtime on occasion, as required
Intermediate knowledge of Microsoft Office products
Strong/effective communication skills
Good organizational skills and the ability to prioritize
Ability to work autonomously and with little direction in a high volume, fast paced environment
Ability to present themselves in a professional manner
We are an Equal Opportunity Employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
We thank all applicants for their interest; however only those considered for an interview will be contacted.
Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent,Â Customer Service Specialist, Ontario, ON, Markham, North York, Toronto, Pickering, Richmond Hill, East York, York, Ajax, GTA
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