This Posting May No Longer be Available. The End Date For This Job Was 2012-08-25
Date Posted : 2012-06-25

Bilingual Customer Service Representative

Job Overview

To provide excellent customer service, order taking, processing, and invoicing, for the customer.

Additional Details

Job Description:

Salary: $38,000 - $45,000

Department Scope and objectives:

To provide the best possible customer service and order processing to our client’s customers within agreed efficiency and budget.

The purpose of the Job:

To provide excellent customer service, order taking, processing, and invoicing, for the customer.

Working Hours: Work on rotating shifts as scheduled by Customer Service Supervisor to ensure that the Department is staffed from 7.00am to 6.00 pm daily.

Main Job Tasks:

- Process customer inquiries and concerns.
- Handling a high volume number of calls each day.
- Communicate in both English and French: giving priority to French speaking customers.
- Record and process customer orders:

For Commercial, Retail, and Industrial Products,

Received by fax, EDI, or verbal,

Shipping from Toronto and Grand Forks facilities, and

Shipping to Canada, US, and Mexico.

- Liaise with Logistics and Production Planning to schedule delivery of orders
- Maintain Navision Database.
- Maintain Customer Service Action Log detailing all calls/concerns with orders - before, during, or after delivery to customer.
- Process Internal Concern Reports
- Process Freight Rate Requests.
- Collate half to full loads.
- Maintain order filing system.
- Photocopy and fax information as requested by customers
- Ensure all inquiries are actioned in a timely and responsive manner.
- Maintaining a pleasant, professional telephone manner with the customers and staff.
- And such other departmental duties as may be requested.

Freedom of Action:

- Process Orders
- Process Freight Rate requests
- Process Internal Concern Reports
- Customer Inquiries (fax, email, requested information)


- Process orders accurately and in a timely basis.
- Accurate data entry
- Customer Service Filing kept up to date.
- Follow up on CSP requests, Concern Reports, Freight rates.
- Provide timely follow up to inquiries and direct inquiries to the appropriate Sales Representative or Agent.
- Apply appropriate discounts to list prices for all products.

A few reasons why it’s great to work for this company:

- Life Insurance
- Vision coverage
- Massage
- Physiotherapy
- Pension plan
- Tuition Reimbursement
- Hybrid Vehicle Reimbursement
- FULL benefits
- Employee-first approach

If you are qualified and interested in this role, please apply today!

Education / Experience

Specific Skills, Qualifications, and Experience:

- Bilingual – French/English
- Excellent Computer Skills – Microsoft Excel, Word and Outlook
- Basic Accounting Knowledge
- Minimum High School Diploma
- Further education in Business courses preferred
- Customer contact experience, 3-4 years manufacturing or Order Entry experience
- Polite, efficient, good communication skills
- Well organized
- Problem Solver, good diplomacy, tolerance level
- Firm decisive approach

How To Apply

By Email:

Employer Information
Staffinity Inc.

Staffinity Inc. is an innovative and dynamic recruitment firm dedicated to the highest standards of quality and excellence in the staffing industry.

This job advertisement has been provided by an employer external to and Canadian Career Services are not responsible for the accuracy, the authenticity and the reliability of the content.