Bilingual Customer Service Representative

To provide excellent customer service, order taking, processing, and invoicing, for the customer.

Job Description:

Salary: $38,000 - $45,000

Department Scope and objectives:

To provide the best possible customer service and order processing to our client’s customers within agreed efficiency and budget.

The purpose of the Job:

To provide excellent customer service, order taking, processing, and invoicing, for the customer.

Working Hours: Work on rotating shifts as scheduled by Customer Service Supervisor to ensure that the Department is staffed from 7.00am to 6.00 pm daily.

Main Job Tasks:

- Process customer inquiries and concerns.
- Handling a high volume number of calls each day.
- Communicate in both English and French: giving priority to French speaking customers.
- Record and process customer orders:

For Commercial, Retail, and Industrial Products,

Received by fax, EDI, or verbal,

Shipping from Toronto and Grand Forks facilities, and

Shipping to Canada, US, and Mexico.

- Liaise with Logistics and Production Planning to schedule delivery of orders
- Maintain Navision Database.
- Maintain Customer Service Action Log detailing all calls/concerns with orders - before, during, or after delivery to customer.
- Process Internal Concern Reports
- Process Freight Rate Requests.
- Collate half to full loads.
- Maintain order filing system.
- Photocopy and fax information as requested by customers
- Ensure all inquiries are actioned in a timely and responsive manner.
- Maintaining a pleasant, professional telephone manner with the customers and staff.
- And such other departmental duties as may be requested.


Freedom of Action:

- Process Orders
- Process Freight Rate requests
- Process Internal Concern Reports
- Customer Inquiries (fax, email, requested information)

Accountability:

- Process orders accurately and in a timely basis.
- Accurate data entry
- Customer Service Filing kept up to date.
- Follow up on CSP requests, Concern Reports, Freight rates.
- Provide timely follow up to inquiries and direct inquiries to the appropriate Sales Representative or Agent.
- Apply appropriate discounts to list prices for all products.

A few reasons why it’s great to work for this company:

- Life Insurance
- Vision coverage
- Massage
- Physiotherapy
- Pension plan
- Tuition Reimbursement
- Hybrid Vehicle Reimbursement
- FULL benefits
- Employee-first approach

If you are qualified and interested in this role, please apply today!

Specific Skills, Qualifications, and Experience:

- Bilingual – French/English
- Excellent Computer Skills – Microsoft Excel, Word and Outlook
- Basic Accounting Knowledge
- Minimum High School Diploma
- Further education in Business courses preferred
- Customer contact experience, 3-4 years manufacturing or Order Entry experience
- Polite, efficient, good communication skills
- Well organized
- Problem Solver, good diplomacy, tolerance level
- Firm decisive approach

By Email: recruiting@staffinity.ca